OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
138 ratings and 99 comments received in the last 90 days.
13 March 2024
See above
10 March 2024
Vines at Guildford, were quick to respond to our enquiry. Helpful in providing information without being pushy and felt that they had the customer needs as their priority.
09 March 2024
Very satisfied, quick delivery and great handover
08 March 2024
All arrangements made by Scott worked seemlessly - test drive, evaluation of availability, dealing with 2 trade in vehicles etc. It has been the best experience of buying cars since 1960 when, aged 18, I bought a first generation Mini! Thank you Scot
07 March 2024
super helpful. no pressure, very knowledgeable
07 March 2024
Service was good
06 March 2024
Good experience, very helpful when purchasing the car. Was a little under whelmed with collection as had to wait 20-30 mins from the arranged time.
05 March 2024
Slightly disappointed with the spec of the car... in particular no heated windscreen which I know is not currently available but I feel that I've down graded slightly.
03 March 2024
Very smooth
21 March 2024
Looked after the issue I had very well
21 March 2024
I havent had my service yet
20 March 2024
Service was great and staff very helpful and friendly. The complimentary car wash is a nice touch, but it wasn't the greatest cleaning job. Car wash was immaculate when they used Vines BMW for the servicing.
19 March 2024
More than helpful to meet my needs very impressed with customer service
19 March 2024
Great service and staff
19 March 2024
Excellent service reception
17 March 2024
Great communication and so helpful.
15 March 2024
There was a problem with my booking as the loan car had been booked but not the actual work (change of brake pads and MoT), but when I arrived Steph and her team were able to get the problem solved and the work booked in straightaway.
14 March 2024
The cleaners hadn't done the back seats. Everything else was fine.
14 March 2024
It's easier to book service than in other garage. Very good professionals.
14 March 2024
Clear explanation of everything and friendly and gave me all the options rather than pushing me towards something I didn't want