OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
116 ratings and 89 comments received in the last 90 days.
10 March 2026
Helpful staff
04 March 2026
Good team - Oscar, Scott and Jon seamlessly assisted all through the process.
19 February 2026
Everything was clearly explained and no pressure to agree to anything. Always very approachable and makes it a very relaxed experience.
08 February 2026
Scott has done great job as always. Looked after me, keep me posted with the progress until handover. I would give him 10 out of 10!
04 February 2026
Good customer service
03 February 2026
Fantastic all round!
28 January 2026
This is our third mini purchased with Vines of Guilford. On each occasion we have been very happy with the sales team, in particular Jon Cousins the sales manager and Oscar Roberts who was first class.
22 January 2026
Great experience.
11 January 2026
Excellent customer service from Toby
10 March 2026
Completed in the morning Good communication
04 March 2026
Other advisors talking over the one I was dealing with
02 March 2026
Speedy and efficient
01 March 2026
My overall experience was very good from dropping my mini off, to receiving updates and collecting after completion. Very efficient and professional customer service and I appreciated the complimentary clean.
01 March 2026
This car has a fault that you foolishly fail to acknowledge,your cavalier attitude is amazing
25 February 2026
The repairs were completed as expected and I was well informed throughout
24 February 2026
Professional and polite staff
24 February 2026
Pleasant, easy and i am confident that the service was done properly.
24 February 2026
I was able to get a convenient appointment and the staff were efficient and friendly. I have only given 4 stars because previously, I have received a short video of the work/checks that have been carried out. I really appreciated that feedback.
24 February 2026
The staff were rude and feedback was poor and inappropriate. Not a pleasant experience.
FIND Vines of Guildford.
Address
- Slyfield Green Estate, Moorfield Road, Guildford, Surrey, GU1 1RU
Opening Hours
- Mon–Fri:08:30- 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 01483 207007
Guildford as well as surrounding areas including Woking, Godalming, Cranleigh and Shalford
Address
- Slyfield Green Estate, Moorfield Road, Guildford, Surrey, GU1 1RU
Opening Hours
- Mon–Fri:08:00- 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01483 207 007
Guildford as well as surrounding areas including Woking, Godalming, Cranleigh and Shalford
11 March 2026
Had an informative & personalised experience with both Scott & Elliott at Guildford Vines. Walked me through the options giving me the pros & cons. Due to personable approach I put my business with the Guildford branch vs. local Reading branch