OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
148 ratings and 103 comments received in the last 90 days.
04 October 2025
Due to the kindness and professionalism of our salesman Eliot Forbes
03 October 2025
All fine , Elliot was helpful and kept me updated through the process .
03 October 2025
Scott at Vines Guildford is really good at his job.
02 October 2025
Scott was great throughout. A pleasure to deal with and a good experience
30 September 2025
Andy was really helpful and knew ALL about the car
26 September 2025
All the staff at Vines, from servicing to sales are first rate- extremely competent, friendly, go above and beyond to help, for example, Toby Armstrong was even helping organise my new mini on his day off.
23 September 2025
10
12 September 2025
Whole process made seamless
08 September 2025
Emma Meyerhoff-Gasco, Is an excellent sales executive, arranging several test drives. She gave me time to discuss and decide on which mini I would purchase and explained the purchasing and options clearly and succinctly
09 October 2025
Excellent as expected and previously experienced.
09 October 2025
Very satisfied. Work was carried out swiftly and the car was returned washed and hoovered.
08 October 2025
see above
07 October 2025
Efficiently organised, really helpful service team. I really appreciated the hospitality on the day,and being able to work from the showroom. A shout out to Steph for her help there.
06 October 2025
Again, excellent service, had a nice quiet area to work, was kept abreast of what was happening and kept fed and watered with coffee and biscuits
06 October 2025
They what they said they would
05 October 2025
It was all very easy and pleasant
04 October 2025
Micheal and Blake kept me updated with what was needed to repair my car, gave accurate time scales. Overall, great service.
04 October 2025
All tasks completed on time
04 October 2025
I arrived for 8am & received an email shortly after ref - wheels .. but the mileage & time was incorrect !! So I didn't feel confident .. Then I was told my car has passed the Mot - but had lost the paperwork !!! So I waited for the certificate
07 October 2025
The staff couldn't be more attentive, knowledgeable and helpful.