OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
130 ratings and 89 comments received in the last 90 days.
07 May 2025
Andy Thompson was extremely customer focused and couldn't do enough to ensure I was happy. His follow up over queries was immediate. He obviously has a great passion for his work.
04 May 2025
As my MINI was ordered from the factory rather than from stock, the process took around 10 weeks but I was kept informed throughout.
03 May 2025
Even though my car had a fault and I couldn't take it away immediately, it was dealt with quickly and efficiently and I was kept updated regularly.
02 May 2025
I was satisfied with the end result, but found some gaps in the communication in regards to delivery timing etc. I made more calls to the garage than they did to me.
30 April 2025
Very good service from Scott
29 April 2025
Lots of help and advice choosing the car, kept fully informed about how and when things were happening. electronic delivery and signing of the paperwork was simple and efficient, handover was great and un rushed
27 April 2025
As above, sales staff very helpful and clear.
27 April 2025
Very good service. Knowledgeable Mini expert. Nice chap to speak and do business with (Andy). JCW beautifully presented. Thank you.
22 April 2025
Great handover with great car
27 May 2025
Kept waiting in the showroom as loan car didnt turn up. I was taken by van to the Enterprise office where I was given a dirty car. They offered to clean it, but I had no time. Enterprise staff were nice and very apologetic but I was an hour late
26 May 2025
Always well looked after.
26 May 2025
Easy to arrange appointment. Kept up to date with progress on MOT and brake fluid service.
26 May 2025
Courteous, easy, fast. Good customer service
26 May 2025
Great service and price.
25 May 2025
I thought Scott Cullis did an excellent job and I was very satisfied with my service experience at Vines of Guildford.
25 May 2025
Helpful and professional.
23 May 2025
Great service. Kind & professional. They went above & beyond.
21 May 2025
Superb
20 May 2025
Very professional and friendly service
18 May 2025
Knowledgeable staff. Competent. Provided a personal service.