Great service and a lift to Guildford to go shopping.

Extremely quick & easy!

Again staff were brilliant

Car returned in pristine condition within the time I requested. Pleased to be offered a Courtesy car.

Very helpful in providing hire car for the day whilst my car was serviced.

reception was very efficient, I was called within an hour with a good report on findings, i asked for a price and authorised the work, car was completed within 3 hours great service would recommend to anyone.

no problem to book an appointment

Good service but not 5 stars because only one man on the desk and there was a queue to get served.

Unhelpful on the phone when trying to resolve my issue.

Sometimes uneven inspection report (a year ago I had leaking air con and a damaged UJ boot, did not fix, never reported again for teh last two services)...

Nice people and helpful.

Very good

Asabove

Timely, courteous and effective service.

they picked the car up and everything causes the minimum of fuss

Sales person gave me good service in general but blamed "MINI" when delivery was delayed, ordered an accessory for me that, when I came to have it fitted, was incompatible with spec, then sold me a dealer service plan more expensive than MINI's own

No problems experienced.

Came and collected the car, and returned it after the service, on time. Kept me informed of everything they were doing throughout the day. Followed up with phone call once part had been ordered and it had arrived.

Problem not resolved yet

Everything happened as planned.

Extremely helpful service staff on every occasion we visit

The salesman was very helpful and the payment and handover ran smoothly.

Whole experience at this service & MOT excellent

The service I received from Kieron Walter was excellent. . He was always polite, well informed and anxious to help without being pushy. It was mainly because of him that I completed the deal at Vines, even though I had a better offer elsewhere

Because they always do their best, and I can wait for it,while having a coffee & a chat.

It was a pleasure dealing with Charlie Heath-Wise at Vines of Guildford. He was excellent, moving me from interested customer to purchaser quickly, and then putting together a great deal for me in record time. We were very Impressed

Helpful, informative and polite throughout

I feel a little mislead over the bill for the works. Having been told over the telephone that my bill would be £800, I was delighted to be told on picking up my car that it would be approx £680 as various discounts applied. Final Bill £803!

They saw me quickly and delivered their service on time with great communication throughout

Very friendly service centre. Chris consistently goes the extra mile with Customer Service. My car was beautifully cleaned and polished too this time....very impressive, not sure it had ever been as shiny! I like the tea and coffee in waiting area.

Welcoming at the desk, kept me updated and work completed within the given timescale

Very satified wit hKieron the sales rep at Vines in Guildford, however lack of clarity regarding finances and settlement on previous car was late and so there fore I was charged one month for both cars. Still awaiting re fund.

Kieron was great!

Kept advised of how service was going at all times via texts. Time scale provided was accurate. Advised of 'amber' warnings on MOT

Courteous Staff Quick and Timely

Keep me informed, helpful, and always willing to answer questions.

The technician arrived saying he had tried to contact me in the morning to make sure I was expecting him. It would have been better if he had confirmed the previous evening.

Seems to me that all is a good experience, couple of niggly problems with my car but looked into and dealt with on the service. Overall im a happy mini owner. Oh! and a cup of coffee as well, nice one vines.

It was a scheduled service for brake fluid replacement and was carried out in the time stated, and was valetted too.

Staff are brilliant

staff went out of their way to help me out as we were going on holiday

My last visit to Vines concerned dealing with an annoying rattle in the roof which has a sun-roof fitted. There is an improvement but is not completely sorted - I will revisit Vines to discuss it with them.

Everything was done as expected.