items added to service unnecessarily - quotes given by other garages said this work did not need to be done yet and a much cheaper quote given for when the work did need to be done

I only dealt with Tom Downham. He was excellent - very personable and helpful, but also knew everything about the mini's off the top of his head - his knowledge was impressive and this contrasted significantly with the other dealerships on the road.

This was a return visit for a fault reported November 2018 - paid £650 for it to be fixed, but still there, paid another £370 and now it's all good. I don't feel the testing of the issue was well handled in the first instance...

Great handover process, some "misunderstanding" as to the deal struck

prompt and friendly service

Quick and competively priced

Called to ask for the photos taken by the recovery driver (had a puncture recovery then asked for the service on top) to compare to the car after as there was a knock and paint scratch on the driver door. Call not returned.

Felt like it

The car went in for a routine service under the service plan and new front break pads estimated cost around £130. When I collected both front and rear discs and pads had been changed costing around £600 without my consent.

The car was repaired quickly

Apart from the MOT not sure what else was done - if anything. Car was booked in for an MOT and whatever service was required (low mileage since car purchased 2 years ago). No advice given as to what was required and no follow up paperwork.

Two more garage visits required to complete

Kept informed or works whilst I waited.

goode demonstration, purchase details and specifications explained clearly, easy communication by phon

Although my car was cleaned extremely well on the outside. The interior wasn't cleaned to its usual good standard.

Have to refer you to my first answer i am always treated with respect, plus the fact your staff are very approachable in this case Chris Reeve, a decent person.

Totally professional and caring

We were dealt with efficiently and in a friendly manner, without being over-familiar.

ALL FINE EXCEPT FOR A SLIGHT ISSUE WITH PARTS ON THE PHONE

Multiple issues occurred witin 30 days of purchasing the car, I felt these could have been dealt with more urgency and importance. On return of the car, the boot lining has not been put back properly, which shows a distinct lack of care.

Everything was explained with no pressure on doing any work I felt unnecessary.

Chris went out of his way to arrange pickup from my workplace

Quick and easy

David worked hard to find me the right car and enable my purchase with no hassle

it would have been a higher score before I found the water in the boot. plus I was told that my car needed pollen filters when they had been already fitted just a few months ago!

The the person who looked after the service did everything he could to help

Warranty claim dealt with efficiently and with excellent customer service

hassle free - sales process - well done

Competent service executive, responsive and knowledgeable, checked clearly what service was required and advised accordingly.

Elliot salesman was more than helpful on all aspects of my experience of buying a Mini Cooper Countyrman, Paul was also excellent explaining the financial side.

Great staff and excellent follow up.

. After MOT and service check sent home with dashboard light on showing the need for a new vanos solenoid Next day Red warning light went on showing I had a slow puncture and I had to have a new tyre and wheel balance locally .

Interim service carried out whilst i waited.

Problem of a warning light (bulb) coming on still not resolved even thought the car was checked. Plus, the service due light is coming on even though we were told the car isn't due for a service. No one seems to know why?

It all went very easy

My queries were dealt with quickly and efficiently and all members of staff were very polite. I would have given 5 stars, but it is sometimes difficult to get the person you need to speak with when phoning through.

the service was done well enough but my car was returned with the outside in a dirty condition where I had to take it to a car wash and have it cleaned

Like going in a sweetie store , too much to chose from !

All work completed on time and car returned very clean

Flexible to our needs and very efficient service.

Vines of Guildford always look after me

Great service

My car was collected and returned to my house. It would have been better if the car had been picked up a little earlier. Also it wasn't easy contacting the service manager. He called and left a message but wasn't available when I called back.

Great service and communication

Service OK. Estimate for minor damage to front bumper over-priced.

This dealership is always ready to help, and make things better fo me..

Allway attentive, helpful and great at communicating with me. Excellent service from Jon.0

Problem sorted in a couple of hours!

Reception very welcoming , comfortable waiting area, and good to have the car washed and hoovered ! It is a pity that it is an awkward drive from Cranleigh up the dreaded A281 to the north of Guildford. There is an empty garage site in Cranleigh ??!