It is the 5th mini we have bought so did not need much help and they understood this and just got on with the business

Really kind staff (Eliot) and others. Offered tea, clear information. Pick up was really swift as well via click and collect!

Efficient booking and on the day. No fuss

My car had all work done in the time that I was advised.

Good customer service from drop off to collection

Everything done well

Kept me updated

Efficient and we didn't need to wait very long for an appointment.

Everything ran smoothly as promised

It was a good and efficient service

Great

Covid restrictions were well observed and I felt reassured during each visit

Support was provided right from search, agreeing for the right car and the delivery.

My car was collected from my home and returned after the service. The service manager also kept me informed during the day, so great service.

it was done on time and I was given explanation in detail what was going to be done and why.

Courteous and efficient.

Everything was done, there were no delays and a pleasant experience.

Good

The time taken to carry out the works was as predicted by the service staff

efficient polite service

Efficiently completed

Always helpful and friendly

Trouble-free MOT, with helpful advice on "advisories"

Great customer service, quick and efficient.

Great service

work done on time and as asked

I brought in the Mini for a minor warranty fault. I was able to have a nice coffee while waiting for my wife to pick me up. When I returned the fault had been fixed, the Mini safety checked and cleaned inside and out.

Nothing to complain about

Excellent service, all necessary work carried out well, car returned very clean after wash and vacuum.

Friendly, efficient and accommodating service.

The staff were friendly and helpful

Very good and efficient by the staff.

Always personable and helpful - Vines provide a relaxing area to wait; serve complimentary drinks; and provide a very useful charging port for my device (phone, iPad, laptop etc.) allowing me to carry on working while they service my car.

Never had a problem

Very efficient service ans Covid well managed

Excellent service

Good seevice nice people

car was picked up serviced and returned clean excellent service