Like going in a sweetie store , too much to chose from !

Flexible to our needs and very efficient service.

All work completed on time and car returned very clean

Vines of Guildford always look after me

Great service

My car was collected and returned to my house. It would have been better if the car had been picked up a little earlier. Also it wasn't easy contacting the service manager. He called and left a message but wasn't available when I called back.

Great service and communication

Service OK. Estimate for minor damage to front bumper over-priced.

This dealership is always ready to help, and make things better fo me..

Allway attentive, helpful and great at communicating with me. Excellent service from Jon.0

Problem sorted in a couple of hours!

Reception very welcoming , comfortable waiting area, and good to have the car washed and hoovered ! It is a pity that it is an awkward drive from Cranleigh up the dreaded A281 to the north of Guildford. There is an empty garage site in Cranleigh ??!

So far so good with my ownership experience.

It was rather unfortunate that during the period of dealing with Mini that the service dept was understaffed. This meant that telephone calls weren't picked up/messages were left then not returned until the next day. No fault of the Mini employee

Always very friendly team. Happy to answer any questions.

Pleasant and efficiant

good sevice

very efficient service check in and excellent service all round.

Service staff polite and helpful. The experience of taking the car in for the service is made very easy

The service was completed in good time. I was kept informed of progress while I waited. The cost was very reasonable.

The sales team are great. The service team are abhorrent. As I mentioned above Mr Barclay was rude and aggressive. I would not deal with him again and would have made a formal complaint if I thought it would actually go anywhere.

Good efficient & friendly service

Great service when other Mini dealers could not help

Excellent service as always

Venue was changed without notice

everything was done as requested and returned washed and cleaned

Went in for brake pad change. Told brake fuel change also required. Previously done in June 2018 service but not recorded. Separately, informed tyre thread down at front but NOT that there was illegal bulge in offside rear tyre

I was phoned up to say car was finished at 2pm. Car was not in fact returned until 5.30pm which meant that I had to quickly rearrange children pick ups after school. Very poor.

The car was a great fit for what I wanted, David took time and care to find a suitable fit

From order to delivery great service

Very informative great salesman

They were very welcoming and very proficient. They explained things well to our questions and were extremely helpful.

I was totally kept informed on the progress of the service and collection time. The guy that served me, I think his name is Chris, is so polite and helpful which in my opinion is very important.

Great help and support from Elliot our sales guy

It was fine

happy with service, but it was difficult to get a time/day

See above. I was surprised, as I say, since usually the service is beyond impeccable. Once I actually got to the BMW showroom, it was completely faultless.

Great team, they really look after you so well.

The service started off well, however, as mentioned before, no one could tell me the reason for the broken tailgate, a problem which wasnt there before the service.

As above

As above

Everything was attended to and the car was returned having been cleand very well.

Just friendly staff, helpful and accommodating.

Issue resolved in a timely manner