Polite staff and a good fast job

Problem solved

Chris Reeve was, as always, very helpful, understood the issue I had with the car and kept me fully informed.

They resolved the issue of the broken cable and completed the service.

Car was services for the end of warranty service even though I had actually missed it by about seven months as I didn't get a letter from bmw. Car was returned gleaming and clean

I can't complain about Chris. His customer service is excellent.

The cost was quite high but that seems to be the way with main dealers. Whenthe car was returned I had to do a lot of adjusting for the seat, steering wheel and radio. Seat, I can understand but not the radio or steering column.

Good garage, and very friendly staff. Sometimes takes a while to get a service appointment and a loan car.

See above

prompt booking in and car ready the same day. boot space left in a mess or would have got 5 stars

The service team are outstanding when I had my MOT done but I have to say your Sales department are extremely disappointing

Your service reception man Chris was extremely helpful when I presented him with my concerns about the steering making creaking noises again. He really listened to me and assured me that it would be dealt with under repair warranty.

No issues to report

Confusion over the customer drop off at home service

Good service

The salesman was very informative and helpful.

Very good overall. Less help on accessories etc (window tinting)

The carried out the service promptly and efficiently. I left my glasses in the loan car and they were very helpful in enabling me to retrieve them.

Friendly staff, easier to book the service, than in other garages. Work quickly and honestly. I was pleasantly surprised! My best experience! Thank you!

Generally the service was great except checking my car in for service. 1 man checking in with 4 of us waiting and other staff wandering about doing nothing - I guess it wasn't their job to check in! Quite frustrating.

Everything went smoothly

Your staff are friendly and efficient. The mechanics were ready to service my car on time and cleaned it before returning it to me. I was notified of what needed doing in the next few weeks i.e brake pads.

It was a satisfactory experiebce the car was delivered on time

The service was done efficiently, except both sides of the rear window front edge trims have come off from when I had my car hand washed I thought they would be refitted, but I I will have to pay for them. £161.00? they should not have come off.

Chris Reeves is the best

always excellent service

Very helpful staff who go the extra mile.

Very satisfied, hassle free, friendly and easy

Easy and quick

Excellent sales service from Jim Coussens

He only reason i did not score 5 was because my car was returned dirtier than I left it with bird mess down the side and over my petrol cap

Despite not rectifying the fault, the car was serviced, other faults discovered and rectified and car returned clean.

Excellent customer service - Kieron was helpful and polite, and has helped me at every step of the process. Having visited other garages on the estate, I was hugely impressed with the level of customer service at Mini.

helpful and enthusiastic salesman ( Kieron Walter). Questions efficiently dealt with.

Car was cleaned and polished after the service

Work was done to a good standard although was quite expensive.

No reason to give any other answer!

Kieran was very helpful and guided me through each stage of the part exchange and purchase of the countryman.

Brilliant job. Also really appreciate the shuttle service when car's booked in for a longer appt :-).

Professional service

Service and MOT done, car cleaned inside and out.

efficient staff

Easy to book in for service when we needed it . Courtesy car was very good too.

Fault not fixed

Very pleasant helpful staff, great service all round

See above. The whole process was timely. I was kept up to date and so have a quality product