Courteous Staff Quick and Timely

Keep me informed, helpful, and always willing to answer questions.

The technician arrived saying he had tried to contact me in the morning to make sure I was expecting him. It would have been better if he had confirmed the previous evening.

Seems to me that all is a good experience, couple of niggly problems with my car but looked into and dealt with on the service. Overall im a happy mini owner. Oh! and a cup of coffee as well, nice one vines.

It was a scheduled service for brake fluid replacement and was carried out in the time stated, and was valetted too.

Staff are brilliant

staff went out of their way to help me out as we were going on holiday

My last visit to Vines concerned dealing with an annoying rattle in the roof which has a sun-roof fitted. There is an improvement but is not completely sorted - I will revisit Vines to discuss it with them.

Everything was done as expected.

The end result was good - repair was timely and car returned washed.

No comment required

Because the whole experience was stress free and easy.

Received good, prompt and professional service

So much better than Cooper Cobham that I used previously. No waiting around to check in. No phoning up and being told someone would phone back, but they never did. No hanging around to collect car. Car beautifully cleaned. A bit expensive though.

Smooth process except for a bit of information confusion.

Took longer than I had hoped, but great service. After collecting the car I now appear to have an electrical fault with the windows. Not sure if it is related to the reverse light repair?

The service desk staff members were courteous, but again, as above, no-one talked through what would happen at the recall...

Well organised. Friendly

Whilst my car was being serviced I asked your sales team take a look at the car and give me a trade in price against a new electric mini , they said they would , when I collected the car no one gave me any information?? missed sale !!!!

Problem solved

Nothing to complain about.

Polite staff and a good fast job

Chris Reeve was, as always, very helpful, understood the issue I had with the car and kept me fully informed.

They resolved the issue of the broken cable and completed the service.

Car was services for the end of warranty service even though I had actually missed it by about seven months as I didn't get a letter from bmw. Car was returned gleaming and clean

I can't complain about Chris. His customer service is excellent.

The cost was quite high but that seems to be the way with main dealers. Whenthe car was returned I had to do a lot of adjusting for the seat, steering wheel and radio. Seat, I can understand but not the radio or steering column.

See above

Good garage, and very friendly staff. Sometimes takes a while to get a service appointment and a loan car.

prompt booking in and car ready the same day. boot space left in a mess or would have got 5 stars

The service team are outstanding when I had my MOT done but I have to say your Sales department are extremely disappointing

Your service reception man Chris was extremely helpful when I presented him with my concerns about the steering making creaking noises again. He really listened to me and assured me that it would be dealt with under repair warranty.

Good service

Confusion over the customer drop off at home service

No issues to report

The salesman was very informative and helpful.

Very good overall. Less help on accessories etc (window tinting)

Friendly staff, easier to book the service, than in other garages. Work quickly and honestly. I was pleasantly surprised! My best experience! Thank you!

The carried out the service promptly and efficiently. I left my glasses in the loan car and they were very helpful in enabling me to retrieve them.

Generally the service was great except checking my car in for service. 1 man checking in with 4 of us waiting and other staff wandering about doing nothing - I guess it wasn't their job to check in! Quite frustrating.

Everything went smoothly

Your staff are friendly and efficient. The mechanics were ready to service my car on time and cleaned it before returning it to me. I was notified of what needed doing in the next few weeks i.e brake pads.

It was a satisfactory experiebce the car was delivered on time

The service was done efficiently, except both sides of the rear window front edge trims have come off from when I had my car hand washed I thought they would be refitted, but I I will have to pay for them. £161.00? they should not have come off.

always excellent service

Chris Reeves is the best

Very helpful staff who go the extra mile.

Easy and quick

Very satisfied, hassle free, friendly and easy

Excellent sales service from Jim Coussens