Again excellent service.
Again excellent service.
Time expectations met
Responsive knowledgeable staff who met my needs
Professional and thorough
Professional and helpful
Good service and comfortable waiting area. Staff efficient
Staff are most helpful - Chris previously and now Rima and Tom are cheerful, friendly and very professional. Great team, and the work required was carried out quickly. Impressive.
prompt efficient service
I was dealt with quickly, efficiently and my expectations with the bill was managed well.
Really pleased - no fuss servicing which is fantastic
The tyre was fixed immeaditely on them having the vehicle
Charlie was a great help
From booking to collection of the car afterwards everything was very simple and transparent, no messing about or nasty surprises. They were always keen to keep me informed and couldn't do enough to make sure I was happy.
service booked and done in a hour
A great experience at Guildford. Salesmen especially helpful. We were very well looked after by Charlie and Alex
All as planned and great collection of my vehicle from work.
Very nice staff with solid professional knowledge. We were surprised by the cost Mini wiper blades, and opted to buy 3rd party blades for half the price. Other than that, very satisfied.
Great customer service. They maye you feel like you are the only one
Very polite staff reliable service clean car
Excellent and efficient
The mini sales were great but, come on, the car sells itself! Not one rattle or creak, high quality finish and stylish, too. Kieron was wonderful and facilitated the process beautifully. Absolutely no complaints.
The repairs were completed as efficient as possible.
The only thing missing from your service is a pickup and return service
The work was carried out in good time. I was told how much the work would cost at the start. I was telephoned when my mini was ready for collection.
Never had a problem
Really good service!
My service experience was excellent - the car was fixed and I received 'above and beyond' service from Tom Pentecost who on the Sunday! delivered the pool car for me to use/collected my mine and then delivered my car back when repaired in the evening
The only thing that would make things better would be more courtesy cars available to borrow or for Mini to be able to pick up and drop off the car.
I went to Vines in Guildford. Charlie Heath Wise was fantastic from the beginning right up to showing me my new car and explaining all the features. If I phoned and he was busy every member of staff treated me with the utmost kindness.
The car had a full service a year ago for its mileage. The day after MOT the car had three separate problems. The following day, I went back looking for another appointment but none available. Now will be visiting on 17/2
Our sales executive was helpful and efficient.
Service was great!
The work was completed satisfactorily. I invariably have to make my own travel arrangements though, and Slyfield is off the beaten track which is a little inconvenient.
Car was ready within time frame, no waiting around and all needed was completed and car in great shape.
Vines always look after my Mini..
Staff courteous helpful and efficient
David and Alex gave great service
Due to the poor follow up once made aware of the issues, the complaints were minor but were not dealt with correctly and as expected when a customer is paying for a premium service from a premium brand.
Helpful staff who take time to listen to my concerns.
Elliot Forbes kept us well informed of the progress of the car. He was always honest with time scales. On collection of the car nothing was rushed & it was presented in a way that made you feel that you were a valued customer.
Attempted to fix any problems. Car ready on time with professional service from service advisor
Superb and competent sales with no pressure which encouraged me to purchase. The hand over was an absolute joy
Friendly staff. Good communication during the day. Great service.
Elliot was extremely helpful and informative and made the whole process as simple as possible. Excellent service.
Booked in efficiently, done in the time estimated
No fuss got the job done and valet my car as well
Asked for a bodyshop quote at same time as service, still haven't received it. Natalie helpful.
Car was booked in for a service - this was done, however the car had a warning message that a rear brake light was out - this was not mentioned - on the health check it says the light is fine - the dashboard disagreed.
Very helpful and friendly at Vines Guildford