James with the Service team was extremely helpful

The communication was superb. My needs were taken onboard and met. Salesman had excellent customer service skills was polite and knowledgeable

Delivery date was accurate despite the worlds difficulties. Covid safe and test driving allowed.

Jon Cousins knew all the answers to my questions. Was able to source me a new car to my requests and was also very kind and friendly to my 8 year old son whilst he deliberated on which colour to pick (luckily pink/ gold) wasn't available!!!!

All done with courtesy and effifiency. Car returned in immaculate state

The showroom experience is really unlike any other brand with the unique MINI 'cool factor'. The team really get to know what you're looking for, taking you from browse, test drive and sale effortlessly. You feel like the car's yours before you sign

George Warwick was very helpful, approachable and attentive, nothing was too much trouble. I would recommend his help to friends.

Good customer relationship.

Really good customer service.

Really good attention from the sales team, who kept me up to date with progress and arranged delivery very efficiently.

Excellent service

The sales manager (David Campbell - Vines of Guildford) is excellent. Always responds quickly to queries and is very helpful

Easy drop off Quick check in - all details clear Follow up call to update on the car amd advise when I could come back Easy check out

excellent, helpful service from the staff

Explained fully what they had done. Offers coffee regularly during visit

All my needs were met

The work required was done and extra checks made on the car. All staff were friendly and efficient.

Again friendly and superb support from start to finish. It's nice to know that this sort of service is still out there.

They kept me informed Did what they said . The collection driver was friendly and Professional

Good service very helpful and polite staff - especially reception in the BMW area

I was greeted by the Reception staff who were really friendly and professional, offered coffee and explained what would happen. Service completed, outside of car cleaned and returned to me

The car was picked up and delivered back. Which is a great service. The driver was polite,knowledgeable and pleasant to deal with.

The sales person was very helpful and patient in answering my many questions.

once l got in and parked it was good

Very professional, no problems!

Friendly and helpful staff and efficient service.

Very obliging centre.

They are very accommodating and explain, help me in every way they can.

Very efficient

Vine go out of their way to give a good reliable service..

Easy to book, check in and collect

Such nice people, Annette looked after me so well while my car was with them, she kept me updated on the work and when I collected my car on Saturday a very nice gentleman called Lewis helped me to replace my key battery, such great service.

Good service. Efficient and kept me informed

Happy

Excellent

Everyone was most helpful and reassuring

There was a young man called Ed Lamb that dealt with me. I tried to send an email through the manager to say what a tremendous asset he was to your company. Polite, helpful, knowledgeable and just a sheer delight to deal with. Excellent young man !

Everything was very easy

As i had to wait to have my car serviced, I was told how low it would be, and it was spot on. I found the video health check of my vehicle very reassuring.

Work carried out as agreed, on time and first class service was provided by the service team.

Great car collection service, booking service was smooth and email reminders helpful, car returned clean

Good communication, good availability of waiting appointments. Staff at Vines were helpful and friendly.

all good

Vines recreate that personal touch that large corporates seem to lack. Very friendly, informative, and honest. A good business model that other dealerships should aspire to. An ice cream van on site to give all staff and customers a little treat too!

Everything happened as planned

It was a straightforward and everything was explained when I collected my car