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Customer Reviews.

service

5

James with the Service team was extremely helpful

16 November 2021

sales

5

The communication was superb. My needs were taken onboard and met. Salesman had excellent customer service skills was polite and knowledgeable

10 November 2021

sales

5

Delivery date was accurate despite the worlds difficulties. Covid safe and test driving allowed.

09 November 2021

sales

5

Jon Cousins knew all the answers to my questions. Was able to source me a new car to my requests and was also very kind and friendly to my 8 year old son whilst he deliberated on which colour to pick (luckily pink/ gold) wasn't available!!!!

09 November 2021

service

4

All done with courtesy and effifiency. Car returned in immaculate state

07 November 2021

sales

5

The showroom experience is really unlike any other brand with the unique MINI 'cool factor'. The team really get to know what you're looking for, taking you from browse, test drive and sale effortlessly. You feel like the car's yours before you sign

03 November 2021

sales

5

George Warwick was very helpful, approachable and attentive, nothing was too much trouble. I would recommend his help to friends.

01 November 2021

service

5

Good customer relationship.

01 November 2021

service

5

Really good customer service.

01 November 2021

sales

5

Really good attention from the sales team, who kept me up to date with progress and arranged delivery very efficiently.

31 October 2021

service

5

Excellent service

31 October 2021

sales

5

The sales manager (David Campbell - Vines of Guildford) is excellent. Always responds quickly to queries and is very helpful

26 October 2021

service

5

Easy drop off Quick check in - all details clear Follow up call to update on the car amd advise when I could come back Easy check out

24 October 2021

service

5

excellent, helpful service from the staff

24 October 2021

service

5

Explained fully what they had done. Offers coffee regularly during visit

23 October 2021

service

5

All my needs were met

23 October 2021

service

4

The work required was done and extra checks made on the car. All staff were friendly and efficient.

21 October 2021

service

5

Again friendly and superb support from start to finish. It's nice to know that this sort of service is still out there.

17 October 2021

service

5

They kept me informed Did what they said . The collection driver was friendly and Professional

15 October 2021

service

4

Good service very helpful and polite staff - especially reception in the BMW area

15 October 2021

service

5

I was greeted by the Reception staff who were really friendly and professional, offered coffee and explained what would happen. Service completed, outside of car cleaned and returned to me

12 October 2021

service

4

The car was picked up and delivered back. Which is a great service. The driver was polite,knowledgeable and pleasant to deal with.

11 October 2021

sales

5

The sales person was very helpful and patient in answering my many questions.

10 October 2021

service

5

once l got in and parked it was good

07 October 2021

service

5

Very professional, no problems!

05 October 2021

service

5

Friendly and helpful staff and efficient service.

30 September 2021

service

5

Very obliging centre.

30 September 2021

service

5

They are very accommodating and explain, help me in every way they can.

30 September 2021

service

5

Very efficient

29 September 2021

service

5

Vine go out of their way to give a good reliable service..

27 September 2021

service

5

Easy to book, check in and collect

27 September 2021

service

5

Such nice people, Annette looked after me so well while my car was with them, she kept me updated on the work and when I collected my car on Saturday a very nice gentleman called Lewis helped me to replace my key battery, such great service.

27 September 2021

service

5

Good service. Efficient and kept me informed

26 September 2021

sales

5

Happy

25 September 2021

service

5

Excellent

24 September 2021

service

5

Everyone was most helpful and reassuring

24 September 2021

service

5

There was a young man called Ed Lamb that dealt with me. I tried to send an email through the manager to say what a tremendous asset he was to your company. Polite, helpful, knowledgeable and just a sheer delight to deal with. Excellent young man !

23 September 2021

service

5

Everything was very easy

23 September 2021

service

5

As i had to wait to have my car serviced, I was told how low it would be, and it was spot on. I found the video health check of my vehicle very reassuring.

23 September 2021

service

4

Work carried out as agreed, on time and first class service was provided by the service team.

20 September 2021

service

4

Great car collection service, booking service was smooth and email reminders helpful, car returned clean

17 September 2021

service

5

Good communication, good availability of waiting appointments. Staff at Vines were helpful and friendly.

08 September 2021

service

5

all good

06 September 2021

service

5

Vines recreate that personal touch that large corporates seem to lack. Very friendly, informative, and honest. A good business model that other dealerships should aspire to. An ice cream van on site to give all staff and customers a little treat too!

01 September 2021

service

4

Everything happened as planned

31 August 2021

service

5

It was a straightforward and everything was explained when I collected my car