Elliot was extremely helpful and informative and made the whole process as simple as possible. Excellent service.

Booked in efficiently, done in the time estimated

No fuss got the job done and valet my car as well

Asked for a bodyshop quote at same time as service, still haven't received it. Natalie helpful.

Car was booked in for a service - this was done, however the car had a warning message that a rear brake light was out - this was not mentioned - on the health check it says the light is fine - the dashboard disagreed.

The service that I booked my car in for was carried out completely.

I took my car in for its annual service check and MOT. It came back beautifully clean inside and outside, I was kept updated every step of the way AND I bought a new car again as well!

Fault. Identified. Fixed.

Only a short wait until the service date. Handled promptly (collected within a few hours). As usual, pleasant, friendly and helpful service staff.

Staff are always excellent

After a service a pair of pliers was found jammed under the bonnet and sticking out at an angle across the headlight/bonnet. Consequently the bonnet could not be opened. I was told I had to come into Guildford to sort it out and no apology.

No complaints

Great customer service.

Service went according to plan and questions answered as to an issue - my problem, not Mini!

Everything was straightforward from booking to completetion

Kieron was very friendly and efficient

Going the extra mile

Professional, friendly staff. Issue resolved quickly.

It was good. One niggle - I was almost overcharged as my service was already included in my plan. Thank goodness I picked up on it!

As mentioned before........... Charlie is a young , enthusiastic sale's guy who made the whole buying experience a joy ....all questions raised on subjects " various " were handle quickly and in full

Great customer service, updated on progress throughout & was given advice on personalised plates which isn't really the dealers job.

I took my mini in to have a service completed. I also wanted them to rectify a warning message about tyre pressures. I was told that the tyre pressure problem had been resolved. After about 30 miles, the warning message has re-appeared.

Felt let down regarding the tyre

The staff didn't keep me waiting and explained what had been done and what needed to be done. My car was ready waiting for me and was returned clean.

Again, based on the great customer service.

The service is good in that the staff are professional and good to deal with (Chris and Rima are excellent). The service is less convincing when exceptional issues arise. I'm relying on Vines to manage a warranty claim and communication is weak.

Everything works and was explained

Purchased car June 2019, passenger window would not work, could not get car booked in til October (needed courtesy car). Window fixed. Now am told I must return as warranty will not cover the work? My time and petrol again. Would like a call.

Impeccable service; easy to book MOT; being kept updated by MOT progress via text message; video of MOT sent; official retailer; trust; shuttle service which is extremely handy; clean showroom; friendly staff; close to home; Mini got a full clean!

Easy check in and pick up.

Again very good service from staff.

Great service and a lift to Guildford to go shopping.

Extremely quick & easy!

Again staff were brilliant

Car returned in pristine condition within the time I requested. Pleased to be offered a Courtesy car.

Very helpful in providing hire car for the day whilst my car was serviced.

reception was very efficient, I was called within an hour with a good report on findings, i asked for a price and authorised the work, car was completed within 3 hours great service would recommend to anyone.

no problem to book an appointment

Good service but not 5 stars because only one man on the desk and there was a queue to get served.

Unhelpful on the phone when trying to resolve my issue.

Sometimes uneven inspection report (a year ago I had leaking air con and a damaged UJ boot, did not fix, never reported again for teh last two services)...

Nice people and helpful.

Very good

Asabove

Timely, courteous and effective service.

Sales person gave me good service in general but blamed "MINI" when delivery was delayed, ordered an accessory for me that, when I came to have it fitted, was incompatible with spec, then sold me a dealer service plan more expensive than MINI's own

they picked the car up and everything causes the minimum of fuss