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Customer Reviews.

service

2

Had a lot of issues after the service including an illegible service stamp in the book and my bonnet wasn't closed properly. Contacting Mini HQ helped - I was put in contact with the Service Manager who helped to reach a decision on some compensation

08 February 2018

service

5

Service was fast and efficient

07 February 2018

service

5

same as above

06 February 2018

service

5

Easy process. Car nice and clean at the end

06 February 2018

service

2.5

You reported an urgent problem with the waterpump. I took the car to an independant garage who indicated absolutely nothing wrong with it.

06 February 2018

service

4

Excellent service.

04 February 2018

service

4

Although the service was expensive it was explained to me in a way I could understand .

01 February 2018

sales

5

Sale was completed over the phone, and Mini delivered to home address. No problems.

31 January 2018

sales

5

Very satisfied

29 January 2018

service

5

Lucy Payne-Butler took time and interest to understand what I wanted

27 January 2018

service

4

Everything needed got done with little fuss

23 January 2018

service

5

Team ensured that unscheduled but necessary work was carried out whilst the vehicle was with them saving me time and hassle

22 January 2018

service

5

Service always awesome

16 January 2018

service

5

As above

12 January 2018

service

3.5

Was serviced whilst it was in on “recovery” following a fault. Good that the Service was fitted in but Car picked up and was much dirtier inside than when it was dropped off. A basic clean should be included with the service.

12 January 2018

sales

5

It experience was fantastic but that was again down to the service we received from Louise Murphy.

11 January 2018

service

5

Everything made simple. No problems.

10 January 2018

service

5

Great service quick turnround of the car as I needed it back early due to an emergency

10 January 2018

service

5

The team at Vines always make me feel valued as a customer

09 January 2018

sales

5

Lucy Payne’s-Butler the representative I dealt with a Vines Guildford was relaxed, helpful and personable. She listened to and understood what I wanted, outlined all the options available but wasn’t pushy. Minor problems were rectified immediately.

09 January 2018

service

5

The aftersales service advisor was efficient and possessed great customer service skills

08 January 2018

service

5

Polite member of staff, and no problem either with booking the Service or the actual Service itself.

05 January 2018

service

5

Easy booking and efficient service

04 January 2018

service

5

Everything as agreed

04 January 2018

service

5

Polite, friendly and efficient staff. Great customer service - from reminder phone call to arrange service through to pick up and drop off of vehicle, right up until follow-up advice received following service. Painless and worry-free experience.

02 January 2018

sales

5

Great ambiance, knowledgable assistant

02 January 2018

service

5

Jack was extremely helpful and friendly. Made everything as easy as possible, a true credit to a great dealership.

02 January 2018

service

5

Car was completed on the day you advised.

28 December 2017

sales

5

Our sales man, Alex at the Guildford branch, was so helpful, professional and helped me get my dream car, it was a pleasure to meet him.

28 December 2017

service

5

Easy to book in, service done and completed within the time window stated

27 December 2017

service

5

Car just went in for birthday wash and brush up, but got health check and small nick/ scratch in paintwork polished out with good humour, courtesy and no charge.

22 December 2017

sales

4

Jon Coussens at Vines Guildford is a good sales person. The only reaosn why he doesn't get a 5.0 is because it wasn't always easy to get him on the phone - although he did call back promptly.

20 December 2017

service

5

They're good & I trust them

19 December 2017

service

4

Chris is brilliant.Nothing is too much trouble, he is consistently professional, personable and always thinks about a customer centric approach.

19 December 2017

service

5

couldn't fault my experience

19 December 2017

service

2

As above

18 December 2017

service

5

Very friendly

16 December 2017

service

4

Very good...but I should have asked how long the end of warranty check & MOT was likely to take (as I had booked it in and told them I'd be waiting) as I hadn't expected it to take 3.5 hours.

14 December 2017

sales

5

Great service, car was ready for when I arrived, offered drinks, felt very welcoming

12 December 2017

service

4

Quick, friendly, fab valet

12 December 2017

sales

5

I had been to several Mini Centres where the service was extremely poor but I came across VinesMini Guildford who were excellent. I started searching for a Mini in July but gave up as my experience with some of the Mini Centres was so bad.

12 December 2017

sales

5

Elliot the sales person was excellent a real credit to the co

12 December 2017

service

5

Explained all in the above box.

11 December 2017

sales

5

Good experience

09 December 2017

service

2

Same as the answer from above, additionally the service from the employee behind the counter was fine just everything other than his manor’s to myself.

06 December 2017

sales

4

I think that if like us you buy a car rather than finance then you should be given a little something as a thank you or even say have the car delievered to your home address.

05 December 2017

service

3

The car was serviced well. Although I received a text and phone call before the service telling me I needed an MOT that's not due until 2018.

05 December 2017

sales

4.5

Felix very had to be delayed, to get the whole “reveal experience” due to lost keys, but was rescheduled and very patiently done again.

05 December 2017

sales

5

The sales person who dealt with our purchase David Campbell was brilliant throughout, we were kept informed of every step of the process and on the day of collection the car was unveiled to us which we thought was a very nice touch.

05 December 2017

service

5

Always get good service from vines. Just genuinely nice people.