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Customer Reviews.

sales

4

Good helpful service

30 November 2017

sales

5

The purchase was easy and straight forward, the dealer was very helpful and went through everything. All questions answered and I was kept up to date with how my order was progressing. The hand over was very detailed and I never felt rushed.

30 November 2017

service

5

Because I was completely satisfied. I am unable to think of any incidents that would cause a different answer.

29 November 2017

service

2

(Through keyfob info told I needed my rear brakes done. Arranged for this with MOT. When arrived told keyfob indicated 4000 miles still to go on brakes. During morning telephoned & told needed front and rear brakes done. Yet last MOT said 8 and 9

28 November 2017

sales

5

Our salesperson was so knowledgeable and patient. He answered all of our questions and helped with recommendations. He was incredibly professional and at the same time, friendly.

23 November 2017

service

5

As above, excellent service.

22 November 2017

sales

5

Elliot was very professional and took the time to understand my needs. He went the extra mile letting me test drive the vehicle to my house to allay my worries about my driveway. Personable and professional.

21 November 2017

sales

5

Lovely atmosphere in the showroom and the handover reveal was a really special touch.

20 November 2017

service

5

M OT completed quickly and efficiently

17 November 2017

service

3

Just not as polished as BMW

16 November 2017

service

4

Work done as required, although some confusion regarding early drop-off of the car.

14 November 2017

service

5

The service, as usual exceeded expectations.

13 November 2017

service

5

Easy & swift service from booking to completion

12 November 2017

service

5

Polite, punctual, considerate, consistent, supportive, long opening hours.

10 November 2017

service

3.5

I was in situ for a few hours - a kettle would be better than the hot water machine which doesn't work well with tea. The fridge needed a good clean out & the endless music was a bit mind numbing - all minor niggles

09 November 2017

service

2

As stated above the only reason I haven’t given 1 star is because they fixed the rattle the car came with when I bought it.

08 November 2017

sales

5

Chris MacIsaac at Vines in Guildford is brilliant- he also sold me my first Mini and I went back to him this time. He is knowledgeable and listens to his customers - not at all a pushy salesman

08 November 2017

service

3

My Mini was scheduled for work on a Thursday, but despite being at the garage at 7 a.m. that day, work didn't start until the following Monday. At no point was a replacement car offered to me.

03 November 2017

service

4

able to make suggestions and diagnose problems

01 November 2017

service

5

Easy to book in on a date that suited us both and the reception and explanation of what was done was first rate.

31 October 2017

service

5

Everything ran smoothly and I was updated with the service on my mini

29 October 2017

sales

5

Alex (the salesman) was wonderful at helping me through the process. Very polite.

27 October 2017

service

5

Fixed the problem quickly and efficiently

25 October 2017

sales

5

Always very helpful with a lot of informative emails at every stage

23 October 2017

sales

5

Didn’t feel pressured. Friendly staff.

23 October 2017

service

3

Car washing service needs a little more training. A poorly washed car is not and should not be acceptable. Better off not washing it.... Is the car washing team employed by Vines of Guildford? If so, plse send them on a training course with Autoglym.

21 October 2017

sales

5

Jon Coussens was extremely helpful during my purchase of my new mini Clubman. He is an asset to your company.

18 October 2017

sales

5

Same as above

18 October 2017

sales

5

Can't fault it and Elliott delivered the car to my home on his day off which is really good customer service.

18 October 2017

service

4

One star missing as have to return this week to have further repairs. I hope I can say 5 after clutch is fixed

16 October 2017

sales

4

Whilst my dealings with the salesman were good I think your sales staff should stress the problems with road noise and ride comfort to prevent people like me making an expensive mistake.

14 October 2017

sales

5

Very friendly salesman

13 October 2017

service

5

Fixed value line pricing, Excellent communications from Chris on the desk. Also the videos of oil leaks are really helpful and build trust.

13 October 2017

sales

5

Chris was excellent and on his days off worked to get my car there on time

12 October 2017

service

5

My problem with my car was resolved and the shuttle bus service was very efficient to get me to the train station.

11 October 2017

service

5

Very courteous and efficient

10 October 2017

sales

5

Our advisor Elliot was very helpful answering all our questions. More importantly to us he was not pushy in any way. We were kept informed from start to finish and loved the way the car was handed over in the handover bay!

10 October 2017

sales

5

Jon Coussens was extremely helpful throughout.

10 October 2017

sales

5

Very happy with all of the support I had from Mini when arranging my new car.

10 October 2017

sales

4

Friendly staff

10 October 2017

sales

5

Everyone at the Mini Centre was helpful, professional and nice people. Everything was efficiently managed.

09 October 2017

sales

5

Every time we came to the show room the customer service was excellent

09 October 2017

service

5

Hadn’t booked or called ahead, but friendly team were able to fit me in without a fuss.

09 October 2017

service

2

The work done was ok, but my car wasn't really clean on return. Of more concern was that you were going to let me drive home on Friday and back on Monday with a car that wasn't Road worthy. Then when I explained I was stranded and needed to get home

04 October 2017

service

5

Chris dealt with me, he is exceptional, Nothing is too much trouble, explains things in detail and in a way I can understand. Advised me after the service if there were any outstanding issues or potential problems that may arise in the near future.

04 October 2017

sales

5

The staff were professional and answered all our questions and helped me find the correct car.

03 October 2017

sales

5

David Campbell at Vines of Guildford was very patient, knowledgeable and professional to work with.

03 October 2017

sales

5

great service. They were patient,helpful and worked hard to find me the right car

02 October 2017

service

5

Service team always really helpful

29 September 2017

sales

5

Was kept up to date with progress of mini

28 September 2017