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Customer Reviews.

service

5

The wrong brake parts were orderedThe dog guard ordered was scratched so subsequently not fitted

06 November 2018

service

5

Chris is always willing to help if he can and I always feel confident that he will help

05 November 2018

service

4

Accommodating and happy to try and help

04 November 2018

service

4

Helpful, efficient, professional

03 November 2018

service

4.5

Good service, including a valet and reasonable value for money

01 November 2018

service

4

Prompt service, I had a 2 hour slot, waiting area fine. Coffee out of the machine could have been better.

31 October 2018

service

5

Good customer service and courtesy bus.

31 October 2018

service

5

Car was cleaned and all the servicing was done to my knowledge

30 October 2018

service

5

Very quick and efficient in the show roomI got a lift back home and picked up again when my car was readyI was sent a very informative video of the work done on my car

30 October 2018

sales

5

Lovely staff great showroomStaff had answered all of my questions

30 October 2018

service

5

Nice people

27 October 2018

service

4

All well but one minor problem which was speedily rectifiedI would like my radio returned to original settings!See answer below

26 October 2018

service

4

As above with the additional benefit of a loan car for the day.

26 October 2018

sales

5

DAVID CAMPBELL WAS EXTREMELY HELPFUL, HE KNOWS HIS PRODUCT AND GIVES DIFFERENT OPTIONS FOR BUILD SPEC.HE'S ALSO PATIENT AND NOT TOO PUSHY.

25 October 2018

service

5

Very helpful. Lots of follow up calls to keep me informed when my vehicle's stay was extended.

24 October 2018

service

4

Great service.

24 October 2018

service

5

Helpful and polite

24 October 2018

sales

5

Friendly, polite, helpful and knowledgeable staff to assist with the process.

23 October 2018

sales

5

Excellent service from Jon Coussens

22 October 2018

service

1

I was told the reason my car had been underperforming after a software update was due to getting stuck in traffic on my drive home! I’m still waiting for a better explanation from Germany!

20 October 2018

service

4

At the service I was told that I would need my rear brake pads replaced shortly & they have since been replced along with the discs. My car had only done 12,500 miles & several people have reacted with surprise that they needed changing so quickly.

19 October 2018

service

5

No issues

18 October 2018

service

5

Quietly efficient & courteous staff, pleasant waiting area surroundings, work completed in a timely manner.

18 October 2018

service

5

Because it was.

17 October 2018

service

5

All according to plan

16 October 2018

sales

5

Tom provided brilliant sales service. Very professional, committed, easy to contact, and he was informative.

12 October 2018

sales

4

Would have been 5 had it not been for the heavy selling of financial extras.

12 October 2018

service

5

Friendly and helpful staff. Good customer service. Quick and efficient.

12 October 2018

service

5

Amazing from start to finish - special mention to Jordan who was very helpful, friendly and knowledgable.

10 October 2018

sales

5

Our sales guy Tom was absolutely brilliant. We actually went to the Guildford centre to look at colours and ended up buying the mini that day. This was totally down to Tom’s patience, knowledge and great customer service.

10 October 2018

service

5

Staightforward, easy to book

08 October 2018

service

3.5

Service was done in time and hassle free.

05 October 2018

service

5

Booking was easy, not a big wait time, kept me up to date with etc status of the car, and the shuttle was convenient as well

04 October 2018

sales

5

Tom was a great sales person to deal with and the whole process was seemless

02 October 2018

sales

5

Loved the updates about the build progress

01 October 2018

service

2

new water pump fixed but water is leaking as I have to keep topping up the coolant

30 September 2018

service

5

A worrying problem was sorted out with kindness and understanding. I very much appreciated the way I was kept informed.

30 September 2018

service

5

well explained, convenient time and prompt

30 September 2018

service

5

Delivered on time

28 September 2018

sales

5

I found the purchase and delivery of my mini were very good and they made me feel very special.

27 September 2018

sales

4.5

Couple of minor things were wrong on handover

26 September 2018

sales

5

Seems to be a friendly place to work and was a pleasure to do business there.

25 September 2018

service

5

They are very good, I trust this dealership to always look after my Mini.

25 September 2018

service

5

Good personal service and pleasant staff

25 September 2018

sales

5

Great service the car even had a bow on it!

25 September 2018

service

5

Efficient , courteous, helpful

24 September 2018

sales

5

everything worked and I never felt rushed at all.

23 September 2018

service

4

Excellent service although it would be nice if the car settings were returned to how they were when the car was dropped off such as auto lights being switched back on.

21 September 2018

sales

5

First class all round

18 September 2018

service

3

There were no available appointments for nearly 3 weeks. When averaging 500 miles per week and being given 1000 miles warning for service, having to wait 3 weeks is not ideal.

18 September 2018