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Customer Reviews.

sales

5

This Dealership is great, the service is second to none, they go out of their way to please you, just amazing.

14 April 2018

service

5

Excellent customer service.

12 April 2018

sales

5

David, our salesperson in Guildford, has been absolutely brilliant throughout the whole process. What a charming, well mannered and extremely professional young man! A huge Thank You from very satisfied customers.

11 April 2018

service

4

From the first phone call to the collection of my Mini I was treated helpfully and politely.The one thing not offered is help with getting my Mini to the garage and collection from the garage.

10 April 2018

sales

5

Lucy delivered my car for me as I had a busy work schedule

10 April 2018

sales

5

Lovely to drive, great features and speedy delivery

10 April 2018

sales

1

Same reasoning. The order was incorrect. The manager made no effort to come and speak to us and apologise. No effort was made to rectify the problem or make it up to me.

09 April 2018

sales

5

Knowledgeable friendly sales person, fully informed throughout, made to feel welcome and valued as a customer, willing to meet even though it was sales persons day off, informative, valued as a customer.

09 April 2018

service

3

The car was serviced well but not satisfied withthe cleaning. We could see dirt both inside and outside after professional cleaning!

08 April 2018

service

4

Car clean, and being taken to work!! :)

08 April 2018

service

5

Job done very quickly.

05 April 2018

service

3

It was ok, but I had to pay for what should be a warranty job.

05 April 2018

service

5

Excellent service, collected and delivered my car back. Cleaned it inside an out.

03 April 2018

service

4.5

Very satisfied. I was just disapponted that brake pads are not included as part of the Service Pack

02 April 2018

sales

5

Speedy service, nothing was ever too much trouble to explain or to change when I changed my mind about different extras to be added!

29 March 2018

sales

5

Perfect salesmanship from David Campbell.

24 March 2018

service

4

Because you turned off the automatic function on my lights. I found out the hard way! Am so used to them coming on automatically it took me a while to find them, otherwise you would have got completely satisfied,.

24 March 2018

service

3.5

Good service.

23 March 2018

service

5

Booking was simple, I could drop the car off the night before. I had a call in the morning, was updated, sent a video and collection was easy.

23 March 2018

sales

5

Lucy was just lovely and extremely professional

21 March 2018

sales

5

Great salesman

21 March 2018

service

5

Professional, friendly and helpful people to deal with.

20 March 2018

service

1

If you were handed back the wrong key, and talked through the diagnostics of the wrong car, how many stars would you give?

18 March 2018

service

4

professional, efficient and well organised service

17 March 2018

service

5

Continuous excellent service over many years

15 March 2018

service

5

Very satisfied as I have said in my answer above

15 March 2018

sales

5

The staff were excellent from the first chat through to the car arriving, advice and suggestions all given with the best of intentions, no hard selling just help with an unfamiliar process.

14 March 2018

service

5

The car only needed an MOT but I was given a courtesy car and my car was washed.

13 March 2018

sales

5

Lovely experience with a fabulous car

13 March 2018

sales

5

Courteous and promptservice

13 March 2018

sales

5

Everything went very smoothly, any questions I had were answered and I felt like nothing was too much trouble

13 March 2018

service

5

They do what they say they are going to do on time and with clear explanations. Dealing with Vines staff has been a pleasure.

12 March 2018

service

4

Friendly & knowledgeable staff

12 March 2018

service

5

Excellent friendly and kind service

10 March 2018

service

5

See above - all sorted and no dramas.

09 March 2018

service

5

Very attentive & good area to wait with good facilities

09 March 2018

service

5

All very efficient

08 March 2018

service

5

This dealership is very reliable, the never keep me waiting too long, always will to help if I have any problems with the Mini, I can't ask for anything better.

07 March 2018

service

4

Good custmer service and communication

06 March 2018

service

5

Very good customer care service polite and friendly

05 March 2018

service

5

They were able to identify quick the problem with my motor and sort it out with a minimum of inconvenience to me .

02 March 2018

service

3

The car was brought in for a number of issues: windscreen wiper jets not working, knocking/noise coming from the left hand side of the car. the first issue was sorted, however the second hasn't been rectified and has in fact actually got worse.

28 February 2018

service

5

Friendly, knowledgable receptionist, where nothing was too much trouble, booked my car in at short notice and went above and beyond to organise a loan car too.

27 February 2018

service

5

All round and giving the extra mile Explaining how it all works personal touch

25 February 2018

service

5

Everything was done as planned.

23 February 2018

service

5

On time and on budget

22 February 2018

service

5

The staff at Vines are delightful and extremely efficient.

20 February 2018

service

5

Again,a welcoming atmosphere, with helpful information provided about possible emerging issues ( such as the tyre status )

19 February 2018

service

5

Vines of Guildford did everything required to a very high standard.

15 February 2018

service

5

The service manager who dealt with me answered all my questions and nothing was too much trouble.