OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
138 ratings and 92 comments received in the last 90 days.
29 March 2024
Polite and friendly service. I felt like a valued customer.
29 March 2024
The run up to pick up day was great and the handover was spot on. Only downside was that the car prep was rushed and the car wasn't perfectly cleaned. Considering I had 4 days notice on pickup and the car was at the dealership for 6 days.
29 March 2024
Simple purchase process
28 March 2024
Helpful team and knowledgeable
14 March 2024
Clear explanation of everything and friendly and gave me all the options rather than pushing me towards something I didn't want
13 March 2024
See above
10 March 2024
Vines at Guildford, were quick to respond to our enquiry. Helpful in providing information without being pushy and felt that they had the customer needs as their priority.
09 March 2024
Very satisfied, quick delivery and great handover
08 March 2024
All arrangements made by Scott worked seemlessly - test drive, evaluation of availability, dealing with 2 trade in vehicles etc. It has been the best experience of buying cars since 1960 when, aged 18, I bought a first generation Mini! Thank you Scot
18 April 2024
Charming attentive customer service.
17 April 2024
Very friendly and helpful staff
17 April 2024
It was very efficient & my car was ready on time
17 April 2024
Everything was fine as arranged - advised.
17 April 2024
Great service
15 April 2024
Good service Fast and through
15 April 2024
Work done on time and staff excellent
15 April 2024
I am very satisfied as whilst serving my car, I was informed if there were any concerns with the car. Also happy that my car was washed before returning it to me.
15 April 2024
All work completed as promised
15 April 2024
Staff were welcoming and helpful.
31 March 2024
George was so patient answering all my questions, was incredibly helpful talking though all the options and legalities.